Refund policy

L F Graphco Store
Website: lfgraphcostore.com
Company: L F Graphco LLC

At L F Graphco Store, most products are custom-made, printed, embroidered, decorated, or produced specifically for each customer. Because of this, all custom orders are final once production has started.

1. Custom Printed & Personalized Items

Because custom products are made to order, we do not accept returns, exchanges, or refunds for:

Custom printed shirts, hoodies, polos, hats, bags, banners, signs, or promotional products
Screen printed items
Embroidered items
DTF, DTG, vinyl, or transfer-printed items
Personalized names, numbers, logos, school designs, business designs, team items, or event items
Special order garments or products ordered specifically for your job

Please review all artwork, spelling, sizes, colors, quantities, and order details carefully before approving your order.

2. Artwork Approval

If a proof is provided, production will not begin until the customer approves the artwork. Once artwork is approved, L F Graphco Store is not responsible for customer-approved errors, including but not limited to:

Misspelled names or words
Incorrect dates
Wrong sizes or quantities
Incorrect colors
Logo placement
Design layout
Customer-supplied artwork quality issues

3. Damaged, Defective, or Incorrect Orders

We will replace or correct an order if the issue was caused by L F Graphco Store, such as:

Wrong item printed
Wrong design printed
Production defect
Damage caused before delivery
Quantity shortage
Major print or embroidery error not matching the approved order

Claims must be submitted within 3 business days of receiving the order.

To report an issue, email us with:

Your order number
Photos of the issue
A description of the problem
Your name and contact information

Email: info@lfgraphco.com

After review, we may offer a replacement, correction, store credit, or refund depending on the situation.

4. Sizing Issues

We do not accept returns or exchanges for sizing issues on custom orders. Customers are responsible for selecting the correct sizes before ordering. Size charts are provided when available, but garment fit may vary by brand, style, and manufacturer.

5. Color Disclaimer

Printed colors, embroidery thread colors, and garment colors may vary slightly from what appears on a screen. Computer monitors, phone screens, lighting, garment material, and manufacturer dye lots can all affect color appearance. Slight color variation is not considered a defect.

6. Order Cancellations

Orders may only be canceled before materials are ordered or production has started.

Once garments, blanks, promotional items, or materials have been ordered, cancellation may not be available. If cancellation is approved after materials have been purchased, the customer may be responsible for material costs, setup costs, design time, restocking fees, or any work already completed.

7. Non-Custom Retail Items

For non-custom, blank, or standard retail items, returns may be accepted within 7 days of delivery if the item is unused, unworn, unwashed, and in original condition.

Customers are responsible for return shipping unless the return is due to an error by L F Graphco Store.

8. Shipping Issues

Once an order is shipped, L F Graphco Store is not responsible for delays caused by shipping carriers, weather, incorrect addresses, or missed delivery attempts.

If an order is lost or damaged during shipping, please contact us immediately so we can assist with filing a carrier claim when applicable.

9. Refund Processing

Approved refunds will be issued back to the original payment method when possible. Refund processing times may vary depending on the payment processor or bank.

Original shipping charges, design fees, setup fees, rush fees, and special order costs may be non-refundable.