Shipping policy

L F Graphco Store
Garland, Texas

Order Production and Fulfillment

Products sold by L F Graphco are fulfilled in one of two ways:

In-house production: Screen-printed and embroidered apparel produced at our Garland, Texas shop.
Special-order production: Promotional products, bundles, banners, displays, awards, drinkware, and similar made-to-order items.

Special-order items may arrive separately from in-house items, even when purchased in the same order.

Production Time

Standard production time for in-house screen printing and embroidery is generally 5–10 business days after artwork approval, depending on quantity and current production volume. Special-order promotional products follow a product-specific production schedule that may vary by item, quantity, customization, and destination.

Production and shipping transit times are separate. Rush production or expedited shipping is not guaranteed unless confirmed in writing before ordering.

Shipping Charges

Free-shipping promotions for qualifying retail apparel do not apply to special-order promotional products, bulk promotional orders, bundles, banners, displays, awards, drinkware, or similar made-to-order items unless the product page or written quote expressly states that shipping is included.

Shipping for special-order items depends on the final quantity, packaged weight, carton count, production location, destination, and requested service. Any shipping amount displayed at checkout for these products is an estimate unless expressly identified as final.

Before production begins, L F Graphco will confirm the final freight charge. If actual freight exceeds the amount collected at checkout, we will send an additional shipping invoice and obtain your approval. Production will not begin until the additional balance is paid. We will not charge additional freight without your approval. If you decline the revised freight amount before production begins, you may cancel the affected items for a refund.

Orders requiring multiple production locations or separate shipments may incur separate freight charges. Shipping charges are not refundable after an order has shipped unless the shipment resulted from an error by L F Graphco.

Local Pickup

Special-order promotional products are not eligible for Garland pickup and will ship to the delivery address. Pickup for qualifying in-house screen-printed or embroidered orders is available only when arranged and confirmed directly by L F Graphco; pickup is not currently offered as a general online-checkout option.

For mixed orders, special-order items will still be shipped and charged separately even when pickup has been arranged for eligible in-house items.

Domestic Delivery

After production is complete, domestic orders ship by the carrier and service shown in the final order confirmation. Transit estimates begin when the carrier receives the shipment and do not include production time.

International, Alaska, Hawaii, and U.S. Territories

Promotional products and bulk orders shipping internationally, to Alaska or Hawaii, or to U.S. territories may require an individual freight quote before production. Customers are responsible for applicable customs duties, import taxes, brokerage fees, and destination charges unless a written quote states otherwise.

Tracking and Delivery

Tracking information will be provided when available. L F Graphco is not responsible for carrier delays caused by weather, holidays, customs, incorrect addresses, missed delivery attempts, or other circumstances outside our control.